Privacy Policy

Last updated: December 2025

Overview

Aspen Instruments LLC ("we", "our", "us") respects your privacy. This policy explains what information we collect and how we use it.

Our Plugins

Our audio plugins do not collect any data. They do not connect to the internet, send telemetry, or transmit any information about your usage or projects.

Information We Collect

Purchases

All transactions are processed by Lemon Squeezy. We do not directly collect or store your payment information. Lemon Squeezy collects information necessary to complete your purchase, including email address, payment details, and name.

We receive your email address and purchase history from Lemon Squeezy to provide product delivery and support.

Please refer to Lemon Squeezy's privacy policy for details on how they handle your data.

Support Communications

When you contact us for support, we collect the information you provide (email address, description of your issue) to help resolve your problem.

Cookies

This website itself does not use cookies. However, the Lemon Squeezy checkout may use cookies necessary to process your transaction.

How We Use Your Information

We use the information we collect to:

  • Deliver products you purchase
  • Respond to support requests
  • Send product updates to customers

We do not sell your personal information.

Third-Party Services

We use the following third-party services that may process your data:

  • Lemon Squeezy (payment processing and product delivery)

Each service has its own privacy policy governing their use of your data.

Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children under 13.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Note that purchase records handled by Lemon Squeezy are subject to their data retention policies.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page.

Contact

Questions about this privacy policy? Contact us at support@aspeninstruments.com.